SoftMATCH.com (Software Matchmakers, Inc.)Conferences.

Software Solutions© 2001 + e-Business World©
Conference Theme: eB2B - Integrating the Enterprise Profitably

Tuesday, 27th March, 2001 ~ SPEAKERS and TOPICS Overview

8:30 -9:00 am Registration - Free Parking & Complimentary Coffee

Chairman's Introductory Remarks

9:00 Keynote Analyst Briefing:

ROI demands e-Business Process Re-engineering (eBPR)
Kimberly Knickle, Director of Research, B2B Marketplaces, AMR Research Download Presentation

10:00 Expo Opens - visit the expo

11:00 B2B Trends & Evolution - what does the Future hold?
Guido Smit, Country Manager, Commerce One Canada.
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11:30 Not Business as Usual: E-Business Pressures in the Mid-Market
D. Dawson Lane, President, Navision Software Canada
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12:00 What Is Your Return on Investment (ROI)?
Tony Bone, VP, Enterprise Solutions - Microforum Inc.
Download Presentation

Lunch Time ~ Visit the Expo

1:15 Keynote Analyst Briefing:

Supply Chain System Synchronicity
Sharon Ward, Director of Research, Supply Chain Systems, Hurwitz Group

2:00 UP & RUNNING: Why do some ERP implementations succeed where others fail?
Michael Carlo, President, Profit Solutions International

2:30 ERP and APS: how to get the best of both.
Andres E. Diaz, P. Eng., CPIM, President, Hunter Business Group, Inc.
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3:00 Data Exchange Service Providers: Data conversion services over the Internet
John Mihailov, Chief Technical Officer, Rogue Data Corporation
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3:30 Application Access: The "Missing Link" in Portal Solutions
Roger C. Rose - Vice President, Enterprise Sales, Citrix

4:00 pm Conference and Expo close for the day.

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Wednesday, 28th March, 2001 ~ SPEAKERS and TOPICS Overview

8:30 - 9:00 am Registration - FREE Parking & Complimentary Coffee

Chairman's Review and Introductory Remarks

9:00 Keynote Analyst Briefing:

The Convergence of ASPs and Vertical Marketplaces
Richard Medina, Senior Analyst, Doculabs Download Presentation

10:00 Expo Opens - visit the expo

11:00 Delivering Software as a Service: What's the Big Deal about ASP's?
Joe DaSilva, Director, Business Development and Marketing, FutureLink Canada
Download Presentation

11:30 E-Intelligence Delivers Successful E-Business Solutions
Farhana Alarakhiya, E-Intelligence Specialist, SAS Canada Inc.
Download Presentation

12:00 B2B Supplier Enablement
Steve Ely, Chief Operating Officer, NetVendor

Lunch Time ~ Visit the Expo

1:15 Keynote Analyst Briefing

Defining the eDimension of Customer Service

Richard Medina, Senior Analyst, Doculabs Download Presentation

2:00 The New Era of Online Customer Management
Ian Reid, Vice President, Worldwide Marketing, ATG

2:30 Unleashing the Value in your extended supply chain - a Mid-Market focus
Paul Watzinger, President, i2 North
Download Presentation

3:00 Taking Your Application into E-Business
E.J. Harof, Manager, Channel Partner Program, Optio Software

3:30 Opening an Affordable Web Store With Back-office Integration
Charlie Argento, ACCPAC International, Inc.
Download Presentation

4:00 pm Conference and Expo close till next year.

Conference speakers and topics are subject to change without notice.

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Tuesday, 27th March, 2001 ~ AGENDA

8:30 - 9:00 am Registration - FREE Parking & Complimentary Coffee

2001 Conference Chairman: George Ward: Introductory Remarks
George Ward is an experienced leader in world class service and manufacturing industries and brings a user-oriented background to this year's role of Conference Chairman. George has held executive positions in corporations such as Caterpillar and Ford Motor Company. His present role, as President of ISO 9000 Quality Systems Management, utilizes his deep and broad experience of many industrial sectors in a management consulting capacity.

9:00 Keynote Analyst Briefings:

ROI demands e-Business Process Re-engineering (eBPR)
Kimberly Knickle, Director of Research, B2B Marketplaces, AMR Research

This session frames the latest trends and makes bold predictions for the future directions of B2B activites in global marketplaces. It is designed for senior executives responsibile for managing rapidly changing business conditions, systems and processes as their enterprises become more and more connected globally to customers, suppliers, employees and shareholders. Kimberly Knickle of AMR Research will walk through the evolution of ERP solutions from back office solutions to the Connected Enerprise. Using the results of AMR research she will explain what companies now need to do to generate the profitability required using a structured approach, based upon a solid business case.

Kimberly is responsible for supporting research and analysis on commerce platforms for marketplaces and exchanges, as well as hosted integration and infrastructure options. Kimberly has also researched business community integration, enterprise application integration, middleware, portals, and application server areas while working in the AMR Enabling Technologies group. Kimberly holds a B.S. in Engineering from Cornell University and an M.B.A. from Boston University. She is widely quoted in trade and leading business publications and frequently presents her views on technology trends at industry conferences.

10:00 Expo Opens - visit the expo

11:00 B2B Trends & Evolution - what does the Future hold?
Guido Smit, Country Manager, Commerce One Canada.

SUITABLE FOR: Senior decision makers in enterprise-class organizations.

Guido will examine the B2B Industry in general and looks at the trends, the evolution, as well as how to be profitable when creating an eMarketplace.

Guido started Commerce One Canada in May of 1999. Before that he was President of Sybase Canada, a leading provider of Database and Middleware Software. In an even earlier life Guido was President of Computervision Canada, with additional responsibility for Latin America, and a stint in Europe as Managing Director, Computervision Benelux. Guido also ran Canada's largest Third-Party computer Maintenance company, Bell Technical Services, after managing Sperry Canada up to the merger of Sperry into Unisys.

11:30 Not Business as Usual: E-Business Pressures in the Mid-Market
D. Dawson Lane, President, Navision Software Canada

SUITABLE FOR: Executives and senior managers in mid-size enterprises.

The Internet has rapidly emerged as the central force in business today. As managers respond to the exciting challenges created by the Internet, they must make critical decisions about how computer software can help them achieve their objectives. Small and medium-sized businesses face unique pressures that make these decisions particularly crucial. These pressures include:
- New business models that threaten to cripple or destroy long-established market positions; - Existing technology systems that simply cannot respond with the speed and flexibility required in the world of e-business;
- Innovative use of technology (by both large enterprises and smaller, Internet-based start-ups) that weaken traditional customer and partner relationships.

This presentation will review the e-business pressures facing mid-size companies today and examine strategies to help uniquely position these businesses to reach their full potential in the fast-paced Internet age.

Dawson Lane, President of Navision Software Canada has extensive experience in the areas of software development, enterprise systems, and e-commerce. He has founded and operated several successful, high-tech companies. Prior to joining Navision, Lane, was Executive Vice President of Microforum Inc., responsible for the Enterprise Solutions Group and On-line Commerce divisions. In 1990, Lane founded Q-Inter Applications, a successful e-business integration firm that was acquired by Microforum in 1999. Mr. Lane has participated on advisory boards for such software vendors as Microsoft, Navision, Solomon Software, and Open Systems.

Past President of the Association of Microsoft Solution Providers and member of the Convergent Engineering Institute of San Mateo, Mr. Lane is as a sought-after speaker with numerous speaking engagements to his credit and is often quoted has been featured in numerous print media publications. Mr. Lane is a co-lecturer at the University of Waterloo, Masters of Accountancy program, ERP Systems.

12:00 What Is Your Return on Investment (ROI)?
Tony Bone, VP, Enterprise Solutions - Microforum Inc.

SUITABLE FOR: Key Decision makers
Re-investing in your company is a decision that takes into consideration many factors. Increased productivity, efficiency and effectiveness are common reasons but how do you measure these benefits? We will provide you with the tools and a brief tutorial on how to put a dollar figure to your reasons for spending. Learn how to calculate your savings from a new software system, piece of machinery or a new business process and take the guess-work out of change. Find out how long it will take for your investment to pay for itself before ever spending a cent.

Tony Bone has been in the back office software industry for over 15 years consulting, managing and helping organizations grow and prosper. He has been involved in several successful start-ups and is now the VP of Microforum's Enterprise Solutions Group. His skill lies in applying his technological and strategic knowledge to the challenges businesses face today.

Lunch Time ~ Visit the Expo

1:15 Keynote Analyst Briefing:

Supply Chain System Synchronicity
Sharon Ward, Director of Research, Supply Chain Systems, Hurwitz Group

"Until recently, enterprise applications were very clearly ERP, CRM, or supply chain,” said Ward. “Now, through a combination of spreading functionality and partnerships and acquisitions, the market is converging at a rapid rate. It is an incredibly exciting and chaotic time, and one that is challenging for both suppliers and users of these applications.”

Don't miss this insightful, concise briefing for senior executives, essential to an up to date understanding of Supply Chain Synchronicity.

Sharon Ward, is Director of Enterprise Business Applications at Hurwitz Group — a research and consulting firm known for pragmatic, business-oriented advice and assistance with business-to-business e-Business and IT initiatives. Ward's primary areas of coverage include CRM, ERP, SCM, and the convergence of these technologies. Ward will leverage her real-world experience to help Hurwitz Group clients optimize opportunities opened up by the rapid changes taking place in the enterprise applications market.

Ward has nearly 30 years of experience in the manufacturing industry, both in the trenches and as a member of ERP vendor organizations. She was most recently at Pivotpoint, Inc., where she held a number of positions, including Vice President, Product Planning and Strategy, and Vice President, Channel Development. She also worked at Sovereign Hill Software and at SSA, Inc. Prior to that she was a partner in a consulting firm that specialized in ManMan and Maxcim implementations and report writing for users of those systems. Before moving to the vendor side, Ward specialized in materials management.

Fortune magazine recently profiled Ward in an article titled “Women Move Up in Manufacturing,” Ward holds a B.S. in Industrial Management from Northeastern University.

2:00 UP & RUNNING: Why do some ERP implementations succeed where others fail?
Michael Carlo, President, Profit Solutions International

SUITABLE FOR: This session will be of interest to executives and managers involved in the selection, implementation or maintenance of ERP systems.

By definition, ERP is built on large enterprise-wide concepts. But PSI s Mike Carlo explains how the success of ERP is really rooted in the nitty-gritty details: developing an intricate definition of your business processes; focusing your solution on unique operational requirements; addressing needs and expectations one user at a time.

2:30 ERP and APS: how to get the best of both.
Andres E. Diaz, P. Eng., CPIM, President, Hunter Business Group, Inc.

SUITABLE FOR: The session is geared to those searching for an APS solution as well as for those just trying to determine if APS is for them.

There is more to advanced planning and scheduling (APS) techniques than installing software over the top of ERP. Practical issues include of your current production flow and plant organization, existing buffers, scheduling assumptions and rules, product mix and product life cycle implications, as well as the integrity of your routing and materials data.
The session will also explore the components of an APS solution, its relationship to ERP and the basic business models and algorithms that it should include.

Andres has been in Manufacturing and Project Management for more than 25 years. He has implemented many ERP and APS solutions in pharmaceutical, metal, food processing and electronics industries. He is a frequent speaker in ERP users and Engineering conferences and APICS events. Andres has a Master's degree in Business Administration from the University of Toronto. He is also certified in Production and Inventory Management (CPIM) from APICS.

3:00 Data Exchange Service Providers: Data conversion services over the Internet
John Mihailov, Chief Technical Officer, Rogue Data Corporation

SUITABLE FOR: Executives and senior managers who decide how to improve business processes, building on existing corporate investments in Information and Communication Technologies.

"Data Exchange Service Providers" represent a radical new approach to exchanging business information - DESPs offer EDI and XML data conversion and messaging to enterprises unable afford traditional data exchange systems. Using "strategic sourcing" rather than investments in infrastructure applications, Mr. Mihailov will show how DESPs bring value to organizations while improving corporate performance. He will explore opportunities associated with system-to-system data exchange over the Internet as well as limitations inherent in web portals, on-line exchanges and e-markets. The discussion will cover all kinds of business transactions, with a focus on healthcare, customs clearance and electronic funds transfer.

With 10 years grassroots e-commerce experience, Mr. Mihailov drives RDC's strategic business development. As senior consultant to the United Nations, he designed one of its first global Intranets. An accomplished former civil servant, he was charged with technology and business re-engineering for the Canadian International Development Agency and Public Works.

3:30 Application Access: The "Missing Link" in Portal Solutions
Roger C. Rose - Vice President, Enterprise Sales, Citrix

SUITABLE FOR: Executives and managers in large and medium size organizations.

Because fast, easy access to the right information is essential for today's business users, corporate portal solutions need to deliver valuable applications, together with data, tools and Internet content, via a Web browser. However, few applications have been developed specifically for Web-based delivery, while re-engineering existing applications is time-consuming and expensive. A new technology that instantly Web-enables server-based applications for portal access provides the "missing link" in corporate portal solutions, enabling enterprises to connect employees, partners, suppliers and customers anywhere to the particular applications they need through a central Web gateway.

Roger Rose joined Citrix in March 2000 to lead the company's strategic sales effort targeting large enterprises. Prior to joining Citrix, he served as vice president, Worldwide Sales and Global Accounts for the Compaq Services Group. Prior to that, he was vice president, Europe, for Network and Systems Integration Services, Digital's global professional services organization. Rose began his 25-year career in technology as a sales representative for IBM, following graduation from Augustana College in Illinois, where he earned a bachelor's degree in economics and business administration.

4:00 pm Conference and Expo close for the day.

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Wednesday, 28th March, 2001 ~ AGENDA

8:30 - 9:00 am Registration - FREE Parking & Complimentary Coffee

Chairman's Review and Introductory Remarks

9:00 Keynote Analyst Briefing:

The Convergence of ASPs and Vertical Marketplaces
Richard Medina, Senior Analyst, Doculabs

The exploding trend of application service providers (ASPs) is changing the way IT groups acquire and deploy technology. ASPs give companies a way to rent their applications, using Web browsers to run the applications on the ASP’s hosted infrastructure. For many firms today particularly small- to mid-sized businesses with limited IT resources renting applications is an affordable way to offload software costs, infrastructure development, application development, and maintenance.

At the same time, vertical marketplaces on the Web are emerging as a major channel for trading partners within a given industry to conduct commerce. These portals provide a common infrastructure for buyers and sellers in the same industry or specialty area to interact, negotiate prices and quantities, and generally allow free-market economics to rule the community of trade. This approach gives organizations the ability to capitalize on e-commerce without building and maintaining such applications in-house.

Doculabs, an independent advisory firm, will discuss these two trends, their benefits and risks, and their impact on IT organizations and business in general. The presenter will also discuss the convergence of these two trends, which will ultimately create “free trade zones” in which multiple organizations use the same marketplace and the same back-end infrastructure for their commerce activities. The result will be unprecedented levels of integration among different company’s business processes, paving the way for truly frictionless commerce. And taking advantage of the future means re-thinking your company’s overall IT strategy and even your company’s business model.

10:00 Expo Opens ~ visit the expo

11:00 Delivering Software as a Service: What's the Big Deal about ASP's?
Joe DaSilva, Director, Business Development and Marketing, FutureLink Canada

"ASP spending in Canada is forecast to grow from $8 million in 1999 to $300 million in 2004." - IDC's ASP Market Opportunity Report Using and managing software applications shouldn't be a headache.
* Tired of never ending Software and Hardware upgrades?
* Finding it harder to find and retain expensive IT staff?
* Want to focus on running your business and spend less time worrying about your IT?

Join us and learn about:
* The benefits and cost advantages of ASP hosting - Just like rent, pay a predictable monthly fee for all your software applications;
* How applications are guaranteed to be up and running with your infrastructure constantly monitored and secure;
* The critical steps to evaluating and selecting an ASP partner;
* Worry free IT! See how software delivered like a utility keeps you focused on your core business;
* How others have implemented ASP hosting services and their real-world success stories.

Joe DaSilva is the Director of Business Development and Marketing at FutureLink Canada. DaSilva is responsible for FutureLink's ASP division as well as working with key strategic partners such as Microsoft and Citrix.

11:30 E-Intelligence Delivers Successful E-Business Solutions
Farhana Alarakhiya, E-Intelligence Specialist, SAS Canada Inc.

Within the last couple of years, millions of dollars have been invested in e-Business. Boston Consulting Group estimates that by the year 2003 - over $60 billion will be invested in e-Business infrastructure and applications in Canada alone. However, in spite all this investment, the promise of e-Business has yet to be realised because all the activity that has transpired to date has focussed on automating processes using these new digital channels. In order for organisations to be successful in e-Business they need e-Intelligence. E-Intelligence enables organisations to use analytics to make strategic business decisions about their e-channels. Within this presentation we will explore the critical necessity of e-Intelligence to your organisation and how it will assist you better serve customers, drive key e-initiatives and ultimately measure the ROI of your e-channel.

Farhana Alarakhiya is the Team Lead for the E-Intelligence Center at SAS Canada Inc. The center is targeted at helping customers and partners rapidly deploy a comprehensive business intelligence solution that enables maximisation of ROI on their eBusiness investment and helps drive their eStrategy.

Farhana's multi-faceted educational background along with here diverse implementation and delivery experience lends itself well to her current position. Prior to joining SAS, Farhana was a Senior Consultant with Canadian Pacific Railway where she was responsible for the design, architecture, and implementation of handheld wireless applications. Farhana holds an honors degree in Electrical Engineering and Management, which is a multi-discipline degree combining engineering and an MBA specialising in the Management of Technology and Innovation.

12:00 B2B Supplier Enablement
Steve Ely, Chief Operating Officer, NetVendor

Manufacturers and distributors know that the Internet offers a valuable new channel for reaching new and existing customers. Until recently, much of the attention on e-commerce has focused on e-procurement - the trading of MRO products, or indirect materials, which are ancillary to the product the company manufactures. Analysts and industry experts agree that the next big growth opportunity for the market will be for suppliers of direct materials, which are the materials a manufacturer requires in order to assemble the product they manufacture. However, selling direct materials online is a much more complex process which requires suppliers to be tightly integrated with the trading exchange and back-end business systems.

Many new software packages offer sophisticated configurators to handle the most complex direct material purchases. Through B2B supplier enablement and tight integration with back-end systems, manufacturers and distributors of direct materials will have the ability to Internet-enable traditional manufacturing activities, such as engaging customers, designing a product, fulfilling an order and supporting the sale.

Steve Ely is responsible for the day-to-day operation of the company. Ely brings over 22 years of broad operational experience in Marketing, Sales, Business Development, and Product Development. Ely started his career with NCR, then moved to Silicon Valley in the early 90’s and joined Sybase during their explosive market growth years. Ely moved into the ERP arena with Dun & Bradstreet Software, and then into the E-Commerce area with Per-Se Technologies prior to joining NetVendor.

Lunch Time ~ Visit the Expo

1:15 Keynote Analyst Briefing:

Defining the eDimension of Customer Service
Richard Medina, Senior Analyst, Doculabs

Enterprises are rapidly developing and deploying strategies for electronic customer relationship management (eCRM) on the Internet for customer service as a key business imperative for retaining customers and ensuring quality of service. The effectiveness of how an organization delivers customer services across multiple customer channels to customers, distributors, retailers, suppliers and business partners is critical dimension.

Organizations looking to transform single-focused call center to versatile contact centers using Internet technologies face a number of challenges. How do emerging wireless and Internet channels impact organization’s existing call service operations? What tools exist for integrating existing back-office call center technologies with Internet front-office customer facing systems? What should an organization expect when evaluating, selecting, and implementing customer service solutions? What change management and training impacts will these technologies have on operational staff?

In this session, Doculabs will identify key trends in eCRM and review key capabilities required for effectively delivering customer service. Specifically, Doculabs will announce and share results from a recent (Q4 2000) research study conducted with Forrester Research Inc. that evaluated specific CRM providers’ capabilities for customer service.

2:00 The New Era of Online Customer Management
Ian Reid, Vice President, Worldwide Marketing, ATG

Customer expectations for online information and services give businesses a way to gain competitive advantage but this is only the first step. Industry innovators are now moving beyond this to use online customer management systems to measure costs and revenues through the full customer lifecycle across online and real-world touch points. The goal is to measure profit and loss by customer segment and significantly increase overall profitability. The presentation will discuss the implications for enterprise IT planning, the key product requirements and review a number of customer examples.

Ian Reid leads the worldwide corporate, product, and channel marketing teams at ATG. With more than 20 years of strategic marketing and technology management experience, Reid oversees brand awareness and market positioning for ATG.

Before joining ATG, Reid was an Internet marketing consultant for companies such as BlueStreak, CMGi, and Engage Technologies. Prior to his experience as a consultant, Reid was vice president of field and channel marketing for Open Market, where he was responsible for product and channel marketing, partner development, and lead generation. Reid also has served in executive marketing positions for Advanced Visual Systems, Wavefront Technologies, and Stardent Computer. He holds a bachelor of science in physics and a master's degree in computer science from the University of London, Imperial College.

2:30 Unleashing the Value in your extended supply chain - a Mid-Market focus
Paul Watzinger, President, i2 North

This session will provide an overview on where and how companies can obtain quick ROI by focusing some of your energies in the extended supply chain area. This presentation will be based on the understanding that you have made a significant investment in your existing ERP and legacy systems, and don't have a lot of funds to invest in new techologies.

Paul has over ten years of IT experience working with major software vendors in the supply chain arena. Through the implementation of business solutions, Paul delivered significant value to clients with little associated risk. Paul has held senior positions at Hewlett Packard, Numetrix and Baan.

3:00 Taking Your Application into E-Business

E.J. Harof, Manager, Channel Partner Program, Optio Software

SUITABLE FOR: Anyone interested in learning about the steps which can help an organization with its e-business initiatives.

Competition demands that organizations find solutions that will provide them with a wide range of options to meet their customers’ expectations. Users need solutions which grant the power to scale their applications to the task of moving from expensive paper-intensive operations to dynamic and efficient e-business processes. This presentation will provide valuable information about the “building blocks” that allow customization, translation, presentation and delivery of business information to trading partners, customers, employees and trading exchanges - full B2B collaboration - including XML transactions, electronic payments, Web presentation and message brokering.

E.J. Harof is responsible for all of the business development efforts of Optio Software's Channel Partner Program and has helped many of Optio's channel partners provide value-added features to their customers and build their e-business initiatives. Prior to joining Optio, Mr. Harof was the Vice President of Sales and Marketing for a software provider of enterprise applications in the textile and apparel industries. He was responsible for global partnerships, new product opportunities and launches.

3:30 Opening an Affordable Web Store With Back-office Integration
Charlie Argento, ACCPAC International, Inc.

SUITABLE FOR: Senior executives of small and medium sized enterprises.

The New Economy, regardless of temporary fits and starts, will play a much greater role in business over the next several years. Powerful, highly efficient and affordable ways to create and integrate a Web store with existing business processes of small and medium-sized enterprises (SMEs) are here today. Unfortunately, most small businessmen and mid-market executives are unaware of them. These scalable solutions make it easy for new or existing customers to shop, place and track orders, and allow SMEs to tap into state-of-the-art capabilities usually reserved for only large corporations at a price they can afford.

Charlie Argento of ACCPAC® will discuss and demonstrate how SMEs can quickly create and maintain their own, fully functioning Web store—one with true back-office integration, powerful selling capabilities and very flexible deployment options.

4:00 pm Conference and Expo close till next year.

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CONFERENCE SPEAKERS AND TIMES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.